Your Use Case. Your Platform

Real Results. Intelligent Agents. Scalable Impact. The KL AI Agentic Platform is designed to power complex, mission-critical use cases across industries. Whether you're in customer service, operations, or digital transformation, our platform helps you deploy AI agents that drive efficiency, accuracy, and personalization at scale.

Smart Customer Support (Banking & Finance)

Problem: High volume of customer queries across multiple channels. Solution:

  • Use Multi-Agent Management to assign specialized agents for account inquiries, fraud detection, and loan processing.
  • Deploy across voice, chat, and mobile apps for consistent support via Omnichannel Deployment.
  • Create dynamic workflows using the Visual Flow Builder to escalate complex cases to human agents or compliance teams.
  • Integrate with core banking systems (e.g., Temenos, FIS) using Enterprise Integrations.
  • Monitor CSAT, resolution times, and escalation trends with Advanced Analytics.

Intelligent Patient Interaction (Healthcare)

Problem: Managing appointments, FAQs, follow-ups, and insurance queries.
Solution:

  • AI agents coordinate scheduling, reminders, and pre-visit screenings using Multi-Agent Management.
  • Patients interact via SMS, web, or IVR with the same experience through Omnichannel Deployment.
  • Leverage Voice & Chat Capabilities for elderly patients or those with disabilities.
  • Map care pathways and triage logic visually with the Visual Flow Builder.
  • Integrate with EHR/EMR systems like Epic or Cerner for real-time data.
  • Track drop-off rates, patient satisfaction, and wait times using Advanced Analytics.

Personalized Retail Engagement

Problem: Fragmented customer experience across channels and teams.
Solution:

  • Create agents for product discovery, inventory lookup, and post-purchase support via Multi-Agent Management.
  • Offer AI-powered shopping assistance on Instagram, website chat, and in-store kiosks with Omnichannel Deployment.
  • Use Voice & Chat for hands-free in-store support or virtual try-ons.
  • Quickly test and deploy new engagement flows visually.
  • Connect to Shopify, Magento, or custom ERPs with Enterprise Integrations.
  • Analyze shopping behavior and conversion rates with Advanced Analytics.

Internal IT & HR Helpdesk Automation (Enterprise)

Problem: High ticket volume for routine internal queries.
Solution:

  • Deploy specialized agents for IT (password resets, VPN issues) and HR (leave balance, policy queries).
  • Centralized Multi-Agent Management ensures no conflict or duplication.
  • Support via Slack, Teams, email, and web with Omnichannel Deployment.
  • Design flows for escalation and approvals using the Visual Flow Builder.
  • Sync with ServiceNow, Workday, or Active Directory via Enterprise Integrations.
  • Monitor agent load, response times, and ticket deflection with Advanced Analytics.

Manufacturing & Supply Chain Coordination

Problem: Manual tracking of shipments, orders, and equipment issues.
Solution:

  • Assign AI agents to monitor order statuses, vendor communications, and maintenance schedules.
  • Enable real-time updates via chatbots, mobile apps, or dashboards using Omnichannel Deployment.
  • Use Voice & Chat on warehouse floors for hands-free access to data.
  • Model workflows for delay alerts or vendor escalations visually.
  • Integrate with SAP, Oracle SCM, or IoT platforms via Enterprise Integrations.
  • Get predictive insights on bottlenecks and delays using Advanced Analytics.